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The TVDVDStore :: Refunds

Refunds


We guarantee all our merchandise is of the highest quality. Rest assured that when doing business with us you will always receive exactly what you paid for!

Exchange Policy:
If a customer is delivered the wrong item, they may exchange it for the correct one. In this circumstance, please email us within 5 days of having received the package for an exchange authorization number. All you must do is send the product back in its original state.

Defects:
Upon receiving new shipments we always examine our merchandise for damages and defects. Please note that it is also your responsibility to make sure everything is satisfactory. All defects must be reported within 5 days in order to receive your exchange for an exact replacement of that item.

Note – Exchange (Shipping Error or Defect):
1 - All merchandise must be shipped back in the original packaging.
2 - Customers' ‘receive date' is based on our carrier's (Priority Mail) tracking system.
3 - Used or damaged goods will under no circumstances be accepted.

 
 
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