I
have not received a response to my email and it has been 24
hours. Why?
Please note that many
e-mail accounts do not recognize our e-mail address and mark us as
"Spam". Because of this our e-mails may be sent into your "Spam" or
"Junk" box. We ask that you please check your "Spam"/"Junk" box to see
if our reply has been placed there. Also, please check to ensure that
we are in your address book so that our e-mails are not blocked. Some
known email accounts where this problem has occurred are: Yahoo, AOL,
Gmail and Hotmail.
How
do I order?
If this is your first
time buying something, or if you're sending a gift to a friend, you'll
want to place items in your shopping cart and proceed to checkout
through our order form.
How
can I pay? Is it safe to use my credit card?
All prices in our
store are listed in US dollars. We currently accept VISA and Mastercard
through a completely 100% Secure Payment Page and your Credit Card
information is never shared.
During
checkout, you ask for my CVV number; what is that?
The CVV number is the
three digit code that is printed on your signature strip following your
credit card number. We ask for it as a security
feature. It helps us ensure that the person placing an order
is the actual credit card holder.
How
much is Shipping?
Shipping charges will
be calculated during CHECKOUT. Shipping charges depend on
various factors (Shipping Zip Code, Weight of Items etc.)
How
long will it take to get what I order?
All orders are shipped
via EMS Courier and take 10-14 days to arrive at
your Address. A Shipping confirmation will be sent via email
for all orders. Also, if you created an account during Checkout, you
can check the status of your order by logging into your account.
Please note:
All our DVD Sets are SPECIAL ORDER Items and are only purchased
directly from the Supplier AFTER you place your order which allows us
to offer such fantastic low prices. This is also the reason
your order takes 10-14 days to arrive. We appreciate your
patience and cooperation.
Do
you offer Overnight/Express shipping?
Unfortunately, we do
not offer Overnight or Express Shipping.
Do
you ship outside of the USA?
Absolutely! We currently ship to over 100 Countries Worldwide including USA, Canada, UK, Australia.
What
about your returns policy?
Our returns policy is
simple. You can return your purchase within 30 days of receipt for any
reason whatsoever for a full refund of the value of the product,
shipping fee's are not refundable.
Will
the DVD's work on my DVD player?
The DVD's are region
free which means they will play on over 99% of DVD players. This
includes the major Gaming Systems (Sony Playstation and Microsoft XBox)
If you experience problems with the DVD's we will be happy to offer you
a Full Refund.
What
if I have a defective disk?
Simply email us using
the "CONTACT US" button with your order number and defective disc
number and we will send a free replacement.
How
do I contact Customer Service?
If you didn't find the
answer to your question on this page, please click on the Contact Us
link at the top of this page.
I
had a problem paying with Credit Card, what should I do?
This happens quite
often and is not a big problem. Please contact us through the Contact
Us link and inform us that you may have encountered a problem. We will
look into the matter and get back to you within 24 hours.
Why
should I buy from you?
The answer is
simple... We have the best PRICES, QUALITY, and SERVICE anywhere? Try
us; we'll prove it to you.
Is
my order SECURE?
You bet! When placing
an order, We use Secure Socket Layer (SSL) underneath HTTP, providing
an encrypted channel and server authentication, so that all such
information is transmitted through a secured server connection. Before
your order is processed online, your browser will make a confirmed
identification that the transmission of all data is being made between
your computer and with us. While on a secure page, such as our order
form, the lock icon on the bottoms of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
unlocked or open, when you are just "surfing." You can learn more about
SSL at http://www.ssl.com/
Some
of these DVD's haven't even been released yet. How is it
possible that you sell them?
There is a section of
the American copyright law known as "The Berne Act" that Clearly
states: films unreleased in the United States, including original
versions of films altered and/or edited for release in the United
States, are NOT protected by American copyright; thus, they are
considered public domain. The entire purpose of our website is to
provide otherwise unavailable films or television shows to the serious
collector.
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